professional and easy to use
Having built and managed hundreds of websites in the last 10+ years, we know what it takes to meet your needs. While many web companies might cringe at the update requests of their customers, we welcome yours.
Things you can expect
Online Support Ticket System
Dedicated Account Representative
direct access by email and phone
Expert Level HTML/CSS Coders
not contracted amateurs
Expert Level Designers
not contracted amateurs
Glide 100% Guarantee
if you’re not happy, you don’t pay!
- 1-Hour Minimum Charge (group requests to reduce costs)
- Time billed in 30-Minute increments (thereafter)
- “Rush” charges billed at time and a half
Turn Around (5 days)
- Standard updates completed in 5 business days (or less)
- Rush updates completed in 24 hours (or less)
- Larger updates may be over 5 business days (we will notify you)
Payment Terms (billed monthly)
- All completed updates billed first day of following month
- Payment is due net 30 days (late payments accrue 2% interest)
- All changes approved by client are considered final
Past Due Balances (how it affects you)
We reserve the right to place all requests on hold if there are outstanding invoices past 30 days due on your account. Overall, we desire to serve our clients with excellent customer service and expect prompt and courteous payment in return. If you have any outstanding invoices, we will likely notify you of the issues prior to completing any newly requested support tickets.
We’ve completed more than 1000+ hours of billed site updates and learned a thing or two in the process. Following the tips below puts your updates on a fast track and reduces back and forth. Review the list and remember that we’re here to help!
Submit Request Online
We humbly request all changes to be sent digitally using our simple online form. Since we have predetermined the most important pieces of information in short simple questions, we can help you faster than if you were to email us your request manually.
Include Overview of Needs
If you’re requesting more than one change, a simple 1-2 sentence description of what you’re trying to accomplish helps us understand your needs better. By including this, you allow our expertise to shine and give us the ability to make suggestions based on your changes.
Make a Numbered List
There’s a saying, “If it isn’t written down, it doesn’t exist.” However, I’d like to add, “If it’s not a numbered list, it won’t get done.” By clearly numbering each change on the site, you allow our team to focus on each item until it’s correct and complete.
Attach All Necessary Files
Many site updates require additional text or images. We will gladly accept any text changes via form submission, attached word documents, or even by email.